1. Eligibility

AurumLX accepts gold items for buyback, including AurumLX-branded items which are fully guaranteed, and gold from other brands subject to inspection and approval by our team.

2. Buyback Pricing

• For AurumLX items, buyback rates are based on the live gold buyback price published on the AurumLX platform at the time of transaction.
  
  
• For non-AurumLX items, pricing will be determined upon inspection, based on the item’s condition, authenticity, and prevailing market price. A quotation will be provided upon request.
  
  

3. Payment Terms

• Buyback payments will be processed and settled within 3 working days from the approval of the transaction, excluding public holidays and company-declared holidays.
  
  

4. Customer Identification

To comply with regulatory and security requirements:

• Customers must present valid identification (IC/MyKad/Passport).
  
  
• Other supporting documents may be required depending on transaction type or value.
  
  

AurumLX reserves the right to decline a buyback transaction should the customer fail to provide necessary documentation.

5. Inspection Criteria

All gold items submitted for buyback will be visually and physically inspected by our authorized team. The inspection process includes:

• Weight verification using certified scales
  
  
• Purity confirmation through standard testing methods (e.g. specific gravity, XRF)
  
  
• Visual inspection for tampering, damage, or non-original condition
  
  
• Verification of packaging and AurumLX VOID sticker (if applicable)
  
  

Buyback value may be adjusted or rejected if the item shows signs of:

• Tampering or altered purity
  
  
• Heavily worn, broken or damaged condition
  
  
• Missing security packaging or supporting documents
  
  

Providing the original purchase receipt can help support a more accurate valuation and expedite the buyback process.

By submitting an item for buyback, you agree to the terms and conditions stated in this Buyback Policy.